What Users Can View and Access

This topic describes the differences in feature accessibility and viewing privileges for partner and managed accounts.

When a partner account updates a setting in one of its managed accounts, all other managed companies will inherit the updated value for the setting unless they have an existing override in place.

Note

Partner accounts can always view managed account settings and will receive email notifications about any service changes made by a managed account, unless they opt out of the notifications. For more information, see Configuring Email Notifications.

Feature access and views by account type

This table describes the visibility and accessibility settings for partners and managed accounts, as configured by your Megaport Sales Team. To request changes to the managed account settings, contact your Megaport Sales Team.

Display Setting	Accessibility	Configurable for Partner-Supported Managed Accounts?	Configurable for Megaport-Supported Managed Accounts?	Result
Company Profile	By default, the company profile is visible to the partners but does not appear for managed accounts.	Yes	Yes	When enabled, both partner and managed account users can view the company profile. Managed account users cannot edit the company profile.
Dashboard	By default, the dashboard is visible to the partner account after login, but it does not appear for managed accounts. The Services page appears in place of the dashboard for managed accounts.	Yes	Yes	By default, the dashboard is turned on for partners. When enabled for managed accounts, both partner and managed account users can view the dashboard. When the dashboard is enabled and the managed account user has configured services such as a Port, the Services page appears in place of the dashboard after login. If no services are configured, the dashboard appears.
Megaport Marketplace Profile	The Megaport Marketplace profile is visible to partner accounts only. Managed accounts are not listed in the Megaport Marketplace.	No	No	Partners can view the Marketplace Profile. Managed accounts can view the Marketplace and create connections to Marketplace services, but they cannot make a new service visible on the Megaport network for inbound connection requests. Managed accounts cannot view or edit the Marketplace profile information.
Pricing	By default, pricing is visible to the partners but does not appear for the managed accounts. Any changes to Megaport services made by a managed account will not include pricing estimates or details.	Yes	Yes	When enabled for managed accounts, both partner and managed account users can view the pricing details. When pricing is enabled for managed accounts, retail prices are shown.
Billing Market	The billing market is accessible to partners only.	No	No	Partner accounts can access and modify a billing market. A message informs a managed account user that the market cannot be added unless they are logged into a partner account. Note: A change to a billing market (by the partner account) affects all of the managed accounts as well, including Megaport promotional discounts. Note: Partner account users that have been referred by a Distributor cannot access billing markets or invoices. The Distributor enables the billing markets and acts as the billing agent for all referred partners. All invoices go directly to the Distributor account.
Chat Support	By default, for partner-managed accounts, chat support is enabled for the partners and turned off for managed accounts. For Megaport-supported managed accounts, chat support is turned off for the partners and turned on for managed accounts.	Yes	Yes	When enabled for managed accounts, both partner and managed account users can use chat.
Notifications	Notifications are enabled for partners and Megaport-supported managed accounts. Notifications are turned off for partner-supported managed accounts.	No	Yes	Partners receive notifications they subscribe to. Partners can unsubscribe from managed account notifications. Megaport-supported managed accounts receive notifications they subscribe to for their own managed accounts and services. Both partner and managed accounts receive Security and People notifications. Financial and company notifications never go to managed accounts. When multiple partner and managed account services are impacted by a planned event, the partner receives one email listing services under each account name. For more information, see Configuring Email Notifications.

Last update: 2024-04-15