What’s New?

The following sections have been added or updated recently:

March 2023

• Megaport Support for Managed Account Users – We now offer direct technical support for managed account users. In this optional support model, customers managed by a partner contact the Megaport Support team directly with any support requests. Enrolling in the Megaport direct support model provides a way for partners to offer a self-service experience to their customers.

  • Configuring Email Notifications
  • Providing Support Contact Details
  • What Users Can View and Access
  • Creating a Managed Account
  • Contacting Support

October 2022

• Service Subscriptions – Partners can now select a 12, 24, or 36-month subscription to a new service (Port, MCR, or MVE). Partners updating an existing month-to-month service can select a 12, 24, or 36-month subscription.

  • Port Subscriptions
  • MCR Subscriptions
  • MVE Subscriptions

• Associating a Deal With a Service – Partners can now only apply a Deal ID to a managed service when the service is on a minimum 12-month subscription.

November 2021

• Troubleshooting topics and videos – A new landing page highlights the troubleshooting topics on the Megaport Documentation site. The topics include steps and quick tip videos to help you investigate errors and unexpected behaviors with Megaport services.

• Associating a Deal With a Service – Partners can apply a Deal ID to a managed service to associate the service with a partner-registered deal.

• Estimating Service Cost – Partners can estimate managed service cost before actually ordering the service.

---

Last update: 2023-03-03