Release Notes

This topic describes changes and enhancements that have been made to the Partner Portal.

For information about general Megaport Portal enhancements, see the Megaport Portal Release Notes.

March 2026

Custom Partner Branding – Megaport Partner Branding is now available in the Portal, enabling partners to customize the Portal experience for both partner accounts and their managed accounts. When enabled, the Portal header shows the partner’s branding alongside the Megaport logo. A new branding profile endpoint has also been created for managing company branding profiles:
- GET /v3/companies/{companyUid}/branding_profile – Retrieve a company’s branding profile
- POST /v3/companies/{companyUid}/branding_profile – Create a branding profile, including uploading the primary logo to AWS S3
- PUT /v3/companies/{companyUid}/branding_profile – Update an existing branding profile, retaining the current logo when no new image is supplied
For more information, see Adding Custom Branding and Customizing your Branding with the API.
Quoting Tool Enhancements – These improvements have been made:
- Improved the usability of the CSV export file. Service name, Location, and other details are now in separate columns for easier analysis.
- For partner companies only, a new column called Partner Rates has been added to the CSV export file. This column shows the discounted price for that partner for the service for the associated term.
New Help and Support Menu – A new Help menu is available in the Portal header. Click the Help icon (?) to access Documentation, API Documentation, Release Notes, Support Requests, and Send Feedback from a single location. Support Requests and Send Feedback have moved from the User menu to the new Help menu. By bringing these tools together, we’ve made it faster for you to find answers, manage tickets, and share feedback without switching menus.
Increase Service Status History from 7 to 90 Days – The service status information history in the Portal has been extended from 7 days to 90 days. This means you can now view the status of your services for a longer period, which can be helpful for troubleshooting and historical analysis. The filters for Maintenance and Outage statuses have also been updated to reflect the extended 90-day window, with label changes to indicate Maintenance (Completed/Cancelled) and Outage (Resolved).

February 2026

Partner Ordering Approvals - IX Speed Changes – Partners who have enabled approval requirements for managed account services will now receive approval requests when a managed account changes the speed of a termed IX connection.
Activity Logs Enhancement – The Activity Logs page now displays User Type and User in separate columns with independent filters, making it easier to filter activity by specific criteria.
Quoting Tool Enhancements – These improvements have been made:
- Added diversity zone selection so users can specify Red/Blue site preferences when creating quotes for Ports, MCRs, MVEs, and Cloud VXCs.
- Added IX terms so users can generate quotes for an IX connection on terms. The term defaults to 12 months.
- Customers can now quote Ports and VXCs in India.
- Add-on charges (for example, Cross Connects, IPsec) are now on a separate row and diversity zone is now in a separate column when downloading the quote in comma-separated values (CSV) format.
- Added enhanced PDF export options. When downloading a quote as a PDF, users can now optionally include an About Megaport section, a Tax Registration number, and a company address. The downloaded PDF includes the selected options and any text entered in these new fields.
- A new Pricing Comparison view is available in the Quote Summary section, displaying quoted services with all the term options and their respective prices. This allows users to compare term pricing across the entire quote in a single view.

January 2026

Order Approval for Managed Accounts – Partners can now require managed accounts to submit service requests for approval. This feature gives partners full control over service fulfillment and billing for their managed users. New services, re-terming, and speed changes now require partner approval before managed account users can proceed if approval is on (approval is off by default, and requests expire if not actioned within 7 days).

Key capabilities include:
- Partner Review Queue – A new Manage Order dashboard allows partners to approve or reject new service orders, speed changes, and re-terming requests from a centralized queue.
- Service Integrity – Services are automatically locked while an approval request is pending to prevent conflicting modifications.
- Automated Notifications – Four new notification types are available to keep both partners and managed users informed of order status changes. These notifications are enabled by default for all users.
- Partner Admin Self-Service – An updated Partner Admin page provides a table view to manage feature toggles across all managed accounts in real time. Partners can configure approval requirements per managed account.
- Service Termination Approval for Managed Accounts – Support has been added for requiring approval of early service terminations. Partners who have enabled approval requirements for managed account services will now receive approval requests when a managed account user attempts to terminate a service that incurs an early termination fee (ETF).
Additional IP Address Requests for Managed Accounts – Additional public IP address requests are now supported in the Portal for managed accounts.
For more information, see Megaport Internet Routing Guide.
Added IP Address as a Quotable Service in the Quoting Tool – IP Address has been added as a standalone product in the Quoting Tool with configurable location, purpose, currency and subnet size, allowing users to add and configure IP addresses as part of a quote.

December 2025

Quoting Tool IPsec Add-on Enhancement – You can now add IPsec as an add-on to a quote when pricing an MCR in the Quoting Tool.

November 2025

Introducing the Support Requests Portal – We have added more ways for you to get support. The Support Requests Portal is a dedicated hub for managing all your support cases in one centralized location. The portal offers:
- Streamlined case creation – Five targeted request types ensure faster routing to the right team.
- Complete case tracking – Monitor cases from creation through resolution with clear, easy-to-understand status indicators.
- Team collaboration – Add collaborators and attach files to provide complete context for your cases.
You can access the portal through Megaport Portal > User Menu > Support Requests.

Note

The Support Requests Portal is available to direct accounts, partners, and some managed accounts under certain conditions. Managed accounts without chat enabled will not be able to access support requests. Partners can create requests on behalf of any of their managed accounts.

October 2025

Partner Ordering Approval – This first iteration of the partner ordering approval feature has been released. This feature allows partners to require approval for new services for some or all of their managed accounts. If you are a Megaport Partner and want to use this feature, contact your Partner Manager.
Activity Log Updates – These improvements have been made to the activity logs:
- The Activity Name filter in the Company Activity page now shows only the activities that have been performed, improving relevance and usability.
- Activity log retention has been increased from 60 days to 6 months, allowing for longer-term auditing.
- Improved consistency and readability of logs.

June 2025

Activity Logs Added – These Portal activities have been added to the Activity Log:
- Enabling, resetting, and disabling Multi-Factor Authentication (MFA)
- Updating user notification settings
- Updating user profiles
- Locking and unlocking services
- Creating and updating resource tags
- Updating service terms
- Creating and updating a managed account
- Creating a Megaport Marketplace profile
- Creating and updating Prefix Filter and Packet Filter lists
Quoting Tool Improvements – These improvements have been made to the Quoting Tool:
- Added Roll Up Discounts and Include Partner Discounts options to the quote summary. This allows for a cleaner quote display and for partners to generate quotes to share with their managed accounts, where discounts are not shown.
- Quotes can now be created for Megaport Internet connections up to 25 Gbps in supported metros.
Issue fixed – When a Company Admin from a partner company attempted to download the Inventory report for a managed account, the download failed.

May 2025

Partner Consolidation – The PV and P1 (Reseller) programs have now been fully consolidated. All partners have been successfully migrated to the standardized Megaport Partner Program (MPP). There is no longer a separate PV or P1; MPP is now the sole partner program moving forward.

April 2025

Partner Service Inventory Report – The Service Inventory Report feature has now been made available at the partner level. This provides a single report that captures all of the managed accounts under a partner account hierarchy. The report includes only services whose provision status is LIVE, CONFIGURED, or DECOMMISSIONED.
Add Managed Account Information to Emails – Improvements have been made to notification emails that partner accounts receive about managed accounts. This makes it clearer which managed accounts and managed account services notification emails refer to.
Update Partner Docs Link in Auto Renew Settings – In the Partner Admin > Manage Global Settings screen, the Megaport Documentation link has been changed to the Managing Minimum Term Renewal page in the Megaport Partner Portal Documentation. This provides information on minimum term renewal in the partner context.
Partner and Wholesale Discounts in the Quoting Tool – The Quoting Tool has been updated to show the discount breakdown in the quote summary for any discounts that apply (Partner and Wholesale discounts).
AUD Added to NZ Billing Market – AUD has been added to the New Zealand billing market and NZD has been added to the Australian billing market as available currencies.

Note

This is currently available only to customers setting up their billing market for the first time. If you already have billing markets enabled and want to use these currencies, please contact your Account Manager or Customer Success Manager (CSM) to discuss options.
Sort Activity Logs by Date/Time – The recently released User Activity and Company Activity pages in the Portal now allow you to sort activity logs by date/time.

March 2025

New Company Activity Logs Page – A new Company Activity option has been added to the Megaport Portal settings menu. The Company Activity page allows Company Admins to view the activities of all users in their company. As part of this change, a new option called User Activity was also added to the settings which allows the current user to view a log of their own activities.
Maintenance or Outage Updates – We have added some CSP notifications to provide better visibility to customers. Emails will not be sent, however, the notifications will be visible in the Service Status page. Please check the notifications from your CSP for more information, as Megaport is not responsible for CSP outages.
Minimum Term Renewal for Individual Managed Accounts – Partner account Company Admins can manage the default state for the contract term renewal of individual managed accounts in the Partner Admin menu > Edit [Managed Account] > Minimum Term Renewal tab.
Portal Responsive Improvements – The navigation bar in the Portal has been updated to show Dashboard, Partner Admin, What’s New, and only change to mobile view when there is no display room available.
Dashboard for Managed Accounts – Managed accounts can now view the Dashboard in the Megaport Portal.

February 2025

Minimum Term Renewal – You can now automatically renew the minimum contract term put on a service. Previously, services would roll over to no contract term at the list price at the end of the contract term, unless a manual action was taken to re-term the service.

Now services can be set to Automatically Renew at the same duration and discounted price at the end of the contract term, with no manual re-terming action needed. When ordering services on contract with a minimum term of 12, 24 or 36 months, the option to auto renew the term will be enabled by default.

Company Admins can manage the default state for the contract term renewal in the User Menu > Settings > Minimum Term Renewal page. Partner account Company Admins can manage the default state for all their managed accounts through the Partner Admin > Manage Global Settings > Minimum Term Renewal page.

The Minimum Term Renewal page options are:
- When creating new services on term, the option to Auto Renew the Term will be enabled by default.
- When creating new services on term, the option to Auto Renew the Term will be disabled by default.
Existing services are not impacted by the management of the default state of the Minimum Term Renewal options for the contract term renewal.

At the end of the contract term:
- Notifications are sent at least 30 days before term contracts end including services with the Auto Renew Term option enabled.
- If Auto Renew Term has been set to on for your services, no further action is required. The service will be automatically renewed for another term of the same length at the same price. The Auto Renew Term setting remains on and the contract term will continue to auto-renew.
- If you would prefer not to lock services onto a minimum term, before the contract expiry date simply go to the Megaport Portal and turn the Auto Renew Term option off - the monthly recurring charge will retain the same market month-to-month rate for Ports or the pay-as-you-go rate for virtual services as when it was ordered.
For more information, see Managing Minimum Term Renewal.
Portal Settings Reorganized – Various user-level and company-level Megaport Portal settings have been consolidated into one settings page, accessible from the user menu. The changes include:
- Creating a consolidated Settings page, accessible from the user menu, with Admin and User sections.
- Moving User Profile and Notification Settings in the user menu into the User section of the new Settings page.
- Moving all Company menu items (Company Profile, Megaport Marketplace Profile, Billing Markets, Manage Users, Account Contacts) into the Admin section of the new Settings page.
Vantage Transact becomes Partner – VantageTransact has been re-branded to Partner. The portal is now called the Partner Portal.
Quoting Tool - Ability to Exclude Services from Quote – Customers can now exclude the costs associated with specific top-level services from a quote. When editing a service in a quote, the Exclude [service type] from quote check box can be used to exclude the costs associated with that service from the quote total cost.

November 2024

Remove Distributors – The Distributor account type has been removed from all Megaport systems and applications.

October 2024

Service Status Page Calendar – Improvements have been made to the Service Status page to assist you in monitoring maintenance and outage events that affect your services. Filtering criteria has been updated, and a calendar has been added that allows you to monitor maintenance events in either a calendar or list view. The calendar view allows you to quickly see start and end times of maintenance events, making it easier to track upcoming activities.
For more information, see Monitoring Maintenance and Outage Events.

September 2024

Term Pricing Display Improvement in Quoting Tool – The way that service term pricing is displayed in the Quoting Tool has been improved. You can now see the pricing options at a glance, instead of having to select each term option from a drop-down list.

August 2024

Service Status Timezone Parameter – In the Maintenance & Outages page, you can now view maintenance and outage events impacting services in the time zone of your choice. If you select a timezone on the Maintenance tab, it will apply only to the maintenance events. Similarly, if you select a timezone on the Outages tab, it will apply only to the outage events. For more information, see Monitoring Maintenance and Outage Events.

July 2024

Deal Estimator Rebranded to Quoting Tool – The Deal Estimator has been rebranded and renamed to the Quoting Tool. The Quoting Tool also has a new URL at https://pricing.megaport.com.
For more information, see Quoting Service Cost.

June 2024

Megaport VantageTransact Docs RSS Feed – An RSS Feed has been added to the Megaport VantageTransact Docs which allows you to be notified when an update or change has been made to the documentation. The RSS Feed icon is available at the bottom right of each page. Simply subscribe to the feed using an RSS reader, for example, Slack or Feedly, to keep up to date with information about all of our latest features!
Deal Estimator Enhancement for Partners – Partner users can now choose whether they are generating an estimate for:
- Themselves as the partner account.
- One of their existing managed accounts, by selecting the managed account from a list.
- A new managed account.
A Cancel button has also been added to the New Estimate screen so that it will not close on mouse click.
Support for Monitoring Maintenance and Outage Events – The Maintenance & Outages page allows you to monitor events that affect your services, including current, scheduled, and past events.

By staying informed about maintenance activities and service outages, you can plan effectively around scheduled maintenance and provide faster responses during unplanned outages.

Access to the Maintenance & Outages page is available to both partners and managed accounts.

For more information, see Monitoring Maintenance and Outage Events.

April 2024

Megaport Marketplace Ports added to Deal Estimator – Now when logged in to the Deal Estimator, you can add Megaport Marketplace ports from a Port, MCR, or MVE in your deals. When adding a Megaport Marketplace port, specify the provider, location, connection name, term, and rate limit.

March 2024

Megaport Internet Long Haul is now available in the Deal Estimator – Now when logged in to the Deal Estimator, you can add out of metro Megaport Internet connections from a Port, MCR, or MVE in your deals.
- Location allows you to choose from a list of available Megaport Internet locations in the same country as the A-End.
- Location for MVE allows you to choose a Megaport Internet location in the same country as the A-End.
- Megaport Internet connections from Ports and MCRs are allowed only in AU, UK, and US.
- Megaport Internet connections from MVEs are allowed in any country where MVEs can be ordered.
For more information, see Quoting Service Cost.

November 2023

Issue fixed – A partner wasn’t able to approve service key VXC speed change requests when acting in the managed account context.

August 2023

Partner Vantage – Standardised term discounts for Partner Vantage accounts to match direct accounts on newly ordered services.

March 2023

Megaport Support for Managed Account Users – We now offer direct technical support for managed account users. In this optional support model, customers managed by a partner contact the Megaport Support team directly with any support requests. Enrolling in the Megaport direct support model provides a way for partners to offer a self-service experience to their customers.

October 2022

Service Terms – Partners can now select a 12, 24, or 36-month term to a new service (Port, MCR, or MVE). Partners updating an existing month-to-month service can select a 12, 24, or 36-month term.

November 2021

Troubleshooting topics and videos – A new landing page highlights the troubleshooting topics on the Megaport Documentation site. The topics include steps and quick tip videos to help you investigate errors and unexpected behaviors with Megaport services.
Quoting Service Cost – Partners can estimate managed service cost before actually ordering the service.