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Troubleshooting Overview

This section helps you investigate errors and unexpected behaviors with your Megaport services. Each topic includes troubleshooting suggestions as well as next steps.

Note

These topics are hosted on the Megaport Documentation site (https://docs.megaport.com/troubleshooting/) and open in a new window or tab.

Feature	Topics
Activation	Activating Ports Errors When Ordering
Ports and VXCs	Port or VXC is Down or Flapping Port Latency Port or VXC Packet Loss Throughput or Speed VXC Connectivity
MCR	MCR is Down or Unavailable MCR Routing MCR BGP Session Down Other MCR
MVE	MVE is Down or Unavailable MVE Internet Connectivity SD-WAN Management Connectivity
IX	IX Connectivity IX BGP Routing IX BGP Session Down
Cloud	Address Space for Cloud Service Provider Peering Insufficient Capacity for ExpressRoute Circuit
API	Troubleshooting the API
Next Steps	Testing in the Staging Environment Next Steps - Contacting Support Providing Debug Information for Faster Support

Quick Tip Videos

How to Check the Service Status (1:41)

How to Check the Port Status (1:02)

How to Check the MCR Status (1:05)

How to Check the MVE Status (1:07)

How to Check the Network Latency (1:23)

Helpful tools

• ping
• traceroute
• packet capture