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Configuring Email Notifications

Notifications are only sent to partner account users subscribed to receive email notifications. They are not sent to managed account users.

Setting email notification preferences

Partner accounts can receive email notifications from these categories: Services, Ordering, Financial, and Company. All planned works and service notifications go to the partner accounts.

Service email notifications are sent once per hour.

To review and configure email notifications

  1. Log in to a partner account with Company Admin privileges.

  2. Click your user name on the upper-right and choose Notification Settings.

    Notification Settings

  3. For email notifications, click View Details.

  4. Select Show Detailed Notifications.
    Each notification category expands and describes the events that trigger notifications in that category.

  5. Select each notification category that you want to track and click Save.
    Configure Email Notifications

Default email notifications

By default, partner and managed accounts receive these email notifications from People and Security. These categories are not configurable.

Category Event
People When an email is being validated.
When a user registers with a company.
When a user enables two-factor authentication.
When a user requests the secret for two-factor authentication.
Security When a person tries to log in but fails.
When a person registers.
When a user requests a password reset.

Last update: 2021-08-20
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